Tyto Athene is searching for a Systems Administrator to support our Law Enforcement customer in Washington DC

Responsibilities:

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications or improvements.

Required:

• Two (2) or more years of experience as a System Administrator with demonstrated success in performing appropriate functions within large software development programs
• Two (2) or more years of experience with help desk operations.
• One (1) or more years of experience with Jira.
• Junior System Administrator must possess basic programming skills, must be logical and disciplined thinkers capable of developing algorithms, analyzing, and solving programming problems.

Clearance:

• TS/SCI Clearance Required

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.