Tyto Athene is hiring an Engagement Manager to join our growing team of Cloud and Compliance experts. We’re looking for an experienced professional to lead customer engagement and service delivery across our cloud and compliance program. This role requires someone proactive, flexible, and comfortable operating in fast-moving environments without rigid processes. If you have hands-on experience delivering cloud, compliance, or infrastructure projects and a proven ability to manage SOWs, coordinate across technical teams, and keep customers satisfied, this is an excellent opportunity to grow in the cybersecurity, compliance, and cloud space.

Responsibilities:

• Manage and oversee customer engagements, ensuring delivery excellence and customer satisfaction.
• Familiarize yourself with each project’s SOW, ensure work stays in scope, and manage changes, risks, and expectations accordingly.
• Lead customer kickoff activities, including presenting kickoff decks and outlining delivery plans.
• Coordinate work across security engineers, build engineers, SecOps analysts, and compliance teams—serving as the orchestrator for all customer-facing delivery needs.
• Manage schedules, resources, and budgets for multiple projects, tracking milestones and communicating status through weekly reports and customer/leadership updates.
• Drive day-to-day customer interactions, internal and external meetings, and follow-ups to ensure all tasks are completed and issues are resolved.
• Oversee project outcomes for compliance-driven programs, including understanding vulnerabilities, POA&Ms, and FedRAMP/FISMA/NIST/CMMC requirements.
• Track and resolve customer tasks and operational issues using GitLab as the primary delivery and ticketing platform.
• Ensure effective alignment, coordination, and accountability across all internal and external stakeholders.
• Identify and escalate financial, operational, or programmatic risks.
• Support projects through transition from implementation to ongoing operational support.
• Manage multiple customers and internal team members simultaneously, leveraging broader reach-back support as needed.

Required:

• 4+ years of direct project delivery experience, including Project Management, Engagement Management, Project Coordination, Customer Success, or similar roles.
• 2+ years of experience with cloud, compliance (FedRAMP, FISMA, NIST, etc.), or infrastructure projects for government or commercial customers.
• Experience with schedule management, resource management, budget tracking, and service delivery.
• Proven ability to manage multiple projects, customers, and cross-functional teams.
• Experience managing SOWs, staying in scope, handling change orders, and executing delivery best practices (status reporting, tracking milestones, etc.).
• Strong written and verbal communication skills and a customer-success mindset.
• Comfortable working in environments that require flexibility, initiative, and the ability to operate without rigid processes or structured training.

Desired:

• Bachelor’s degree in a business or technical field; MBA or master’s degree.
• Demonstrated familiarity with cloud computing (AWS, Azure, GCP, etc.).
• Experience with GitLab or similar tools for issue and task tracking.
• Prior experience in security or compliance-driven environments (FedRAMP, FISMA, NIST, etc.).

Location: US Remote, must be willing to work east coast hours

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.