Tyto Athene is searching for a Incident Support Manager to support a 24x7x365 NOC for a law enforcement customer in Ashburn, VA.

Responsibilities:  

• Supporting the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations

• Planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts

• Communicating with the CBP Incident Manager and other GSs for all Incidents

• Acting as the contract Point of Contract (POC) for all Major Incident support and coordination

• The effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process

• Being the representative for the first stage of escalation for Incidents

• Managing Tier 1 and Tier 2 incident responses  

• Ensuring that all incidents are properly resolved and closed

• Providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process

Required:

• Relevant certifications such as ITIL v3, CCNA, CCNP, CIM
• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications   
• A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers) 
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications
• Showcase leadership abilities by managing projects and teams 
• Be proficient in project management and have knowledge of security and compliance issues
• US Citizenship required

Clearance:

• Current CBP BI highly desired
• Must have the ability to obtain and maintain a CBP Public Trust clearance

Location: 

• Ashburn, VA / Springfield, VA

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.