Tyto Athene is searching for a Technical Manager to support a 24x7x365 NOC for a law enforcement customer in Ashburn, VA.

Responsibilities:

• Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations

• Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders

• Provides in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts

• Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure

• Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs

• Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services

• Provides support to end users, operations personnel, and Government program managers

• Monitors and responds to hardware, software, and network problems

• Provides the routine testing and analysis of all elements of the network facilities

• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance

• Troubleshoots network systems when necessary and makes improvements to the network

• Provide and support tools enhancements. Perform software and security patching

Required:

• Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE 
• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.    
• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises. 
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers). 
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. 
• Showcase leadership abilities by managing projects and teams. 
• Be proficient in project management and have knowledge of security and compliance issues. 
• US Citizenship required

Clearance:

• Current CBP BI highly desired
• Must have the ability to obtain and maintain a CBP Public Trust clearance

Location: 

• Ashburn, VA / Springfield, VA

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.