Tyto Athene is searching for a Network Operations Center Tier 1 Shift Lead to support a 24x7x365 NOC for a law enforcement customer in Ashburn, VA. The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.

Responsibilities:

• This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency

• Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers

• This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support

Required:

• Relevant certifications such as ITIL v3, CompTIA, CCNA  
• A minimum of five (5) years’ relevant experience in Tier 1 support operations 
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
• Hands-on experience with network monitoring tools and ticketing systems
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
• Effective communication skills for interacting with customers, technical teams, and management
• US Citizenship required

Clearance:

• Current CBP BI highly desired
• Must have the ability to obtain and maintain a CBP Public Trust clearance

Location: 

• An onsite presence between Ashburn, VA and Springfield, VA is required

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.