Tyto Athene is searching for a Junior Field Service Technician to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

Responsibilities:

• Assists in supporting DAO SOUTHCOM IT operations by performing tasks related to training, transport services, troubleshooting land mobile radio, SATCOM, and logistics 
• Participates in warehouse operations, helping with the management and tracking of physical IT assets 
• Assists in maintaining personnel security and following USSOUTHCOM policies and procedures
• Supports the U.S. Department of State (DoS) diplomatic pouch system by assisting with deliveries and shipments 
• Helps provide special event services and supports logistical requirements 
• Assists with country/location-specific services within the USSOUTHCOM Area of Responsibility (AOR) 
• Supports coordination of physical security services for IT assets and security logs
• Assist with the installation and setup of IT hardware, software, and communications systems 
• Perform basic diagnostics and troubleshooting for end-user systems and network equipment 
• Support senior technicians with maintenance, imaging, upgrades, and repairs 
• Ensure all assigned equipment is properly maintained, tracked, and accounted for
• Provide on-site user support and training for basic IT functionality 
• Maintain detailed records of service activities, incidents, and asset statuses 
• Adhere to all safety, security, and operational procedures during field assignments    

Required:

• Highschool diploma or equivalent
• 0-3 years of experience in IT support, electronics or field service  
• Ability and willingness to travel more than 51% of the time to CONUS and OCONUS locations including austere environments 
• Basic knowledge of computer hardware, operating systems (Windows), and networking concepts 
• Ability to follow technical instructions and work independently or under supervision 
• Strong work ethic and team-oriented attitude  
• U.S. Passport and the ability to obtain deployment s clearances and medical requirements 

Desired:

• Associate’s degree in related field 
• Familiarity with basic tools, cable management, and IT field deployment practices 
• Experience working in a DoD or federal contract environment 
• Previous exposure to tactical systems, SATCOM, or ruggedized equipment is a plus 
• CompTIA A+ certification 
• CompTIA Network+ certification 

Clearance:

• Secret clearance required with the ability to obtain a TS/SCI

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+ CE

Location:

• Doral, Florida

Travel:

• Travel may be required based on operational requirements

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.