Tyto Athene is searching for a Portal Administrator - Journeyman to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

Responsibilities:

• Leads the setup and configuration of the Portal according to its requirements 
• Customizes forms, fields, workflows, and reports based on organizational needs
• Manages user accounts, roles, and security groups, making sure users have appropriate system access
• Oversees the management of permissions for accessing various modules and functionalities within the Portal
• Leads the input, maintenance, and accuracy of data within the Portal, including asset records, work orders, and inventory 
• Handles regular maintenance tasks, applies patches, and manages upgrades to keep the Portal software current and secure
• Provides user training and ongoing support, resolving issues as they arise
• Develops training materials, conducts sessions, and supports end-users 
• Creates reports and dashboards to provide insights into asset management and maintenance activities
• Monitors system performance, identifies issues, and applies optimizations to improve efficiency and functionality
• Regularly backs up data and helps implement disaster recovery plans to reduce downtime in case of system failures
• Adheres to relevant regulations and security standards, manages audits, and handles data privacy measures 
• Provides elevated technical support for developed applications and coordinates the resolution of trouble tickets. Applies STIGs and updates accreditation packages as required       

Required:

• Associate’s degree in Information Systems, Computer Science, or a related field
• 4–9 years of experience administering enterprise portals or content management systems
• Familiarity with portal platforms such as SharePoint (on-prem or Online), ServiceNow, or similar tools 
• Understanding of web technologies, content lifecycle management, and access control models
• Strong attention to detail and ability to manage multiple site collections and libraries
• Ability to support end-users and explain technical concepts clearly to non-technical audiences   

Desired:

• Bachelor’s degree in a related field
• Experience supporting DoD or federal agency environments 
• Working knowledge of scripting languages such as PowerShell 
• Familiarity with Agile methodologies or ITIL practices for service management
• SharePoint Associate-level certification or equivalent
• ITIL v4 Foundations certification or higher   

Clearance:

• Secret clearance required with the ability to obtain a TS/SCI

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+ CE

Location:

• Doral, Florida

Travel:

• Travel may be required based on operational requirements

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.