Tyto Athene is searching for a Senior J6 Knowledge Manager to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

Responsibilities:

• Develops and integrates Warfighter Experience (WX) services to align with SCITES II TO objectives, identifying technology needs and interactions within the Enterprise Information Environment (EIE)
• Prioritizes WX by assessing current and future capabilities for intuitiveness, performance, and resilience, contributing to mission success
• Collects and extracts data using technical sensors and warfighter feedback to generate operational insights that drive proactive issue mitigation
• Employs a data-driven approach to anticipate and prevent operational disruptions, leveraging incident trending to escalate degradations, outages, or systemic issues for higher-level review
• Operationalizes telemetry data to inform leadership on service performance, presenting Courses of Action (COAs) for remediation when degradation is detected or anticipated
• Develops recommendations to optimize WX services, enhancing value, usability, and warfighter satisfaction 
• Aligns services with operational requirements, integrating proactive monitoring strategies to support mission-critical decision-making
• Drives continuous awareness of the DAO SOUTHCOM warfighter environment, refining WX services to maximize operational effectiveness and mission alignment 

Required:

• Bachelor’s degree in Information Systems, Knowledge Management, or related field
• 10+ years of experience in IT knowledge management or related roles within enterprise or government environments
• Experience administering and governing knowledge bases in platforms like ServiceNow or SharePoint
• Solid understanding of ITIL v4 processes and service delivery frameworks
• Demonstrated leadership in knowledge capture taxonomy design, metadata management, and content lifecycle oversight
• Strong technical writing and communication skills    

Desired:

• Master’s degree in related field
• Experience integrating KM into configuration management, training, and operational readiness
• Ability to support Agile/DevSecOps environments with continuous documentation practices
• Experience with ServiceNow Knowledge Management Module
• Familiarity with DoD KM Policy, NIST, or CMMC frameworks
• Certified knowledge Manager or equivalent          

Clearance:

• Secret clearance required with the ability to obtain a TS/SCI

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+ CE

Location:

• Doral, Florida

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.